How We Work

How We Work

Funding, eligibility, priority

The Ministry of Health (MOH) provides funding for both acute (urgent, short-term) problems and for long-term disabilities.

We try to attend to acute prescriptions as soon as possible.

The Crown sets budgetary limits and priority rules. These regulate the funding made available for the provision of publicly funded services. This means services are prioritised. Unfortunately, those with a low priority may have to wait. We do not set these priorities, but we must administer them as a condition of our service contract.

These priorities do not apply to private or ACC clients.

1. These categories are top priority for Crown funding:

  • For an acute/serious medical or surgical condition
  • For inpatient discharge from a Crown hospital
  • Due to skin breakdown or serious pressure area
  • For clients whose safety is at risk
  • Children needing support for joint alignment and skeletal integrity

2. These are second priority:

  • First issue orthoses/supports/footwear
  • Repeat orthoses or footwear when no other is available

3. These are lowest priority:
All Others:

  • Second pair of footwear
  • Second orthoses/supports

Read more about accessing Orthotic Services: Ministry of Health

If you are still unsure if your treatment will be funded or paid for by yourself privately

Please check our Q & A section on referral types for further clarification.

Have a question or want to make a booking?



Orthotic Centre supports your pain-free mobility with leading-edge orthoses. Locally designed and manufactured and a range of the best internationally sourced tailor-made orthotic footwear and braces, together with holistic rehabilitation plans support you to maximise mobility and independence.

We have some exciting changes happening at the Orthotic Centre.

Changes to Service
In line with our customer-focused approach and the Ministry of Health and DHB objectives, we are moving to a decentralised community-based health care service.

Our clinic in Great South Rd is closed

We are currently in the process of moving our manufacturing facilities to a new address in Mt Wellington.

For repairs please call us. 0800 550 632

New Locations
In addition to our current sites in Remuera, Morrin Rd and Albany, we now have new clinics in Mangere East, Wai Health and soon Mt Roskill and Takanini. Addresses for our clinics are on the website. Call your nearest centre.